Wellspring Update
We’re happy to report that Wellspring will reopen Wednesday, July 1 at 5:00 am.
We understand that the temporary closure of Wellspring created inconvenience and frustration for patients, members, and families. We sincerely appreciate your patience and understanding as our teams worked to safely restore services and communicate changes as quickly as possible.
Why was Wellspring temporarily closed?
Wellspring was impacted by a power outage that began early Monday morning,
June 22, 2026. Unfortunately, when power from the village was restored
later that morning and Wellspring attempted to transition from generator
power, an electrical breaker failed, causing the facility to continue
to be without power while the part was sent away for repair. While we
were hopeful that it could be fixed quickly, unforeseen complications
of the repair and delivery delays caused the extended closure.
Was the closure only because the power was out?
No. The initial issue was the power outage. After the breaker was fixed
and we were able to resupply power to the building the evening of June
29, we found that the building’s cooling system was not fully functioning
because the chilled water pump was not working. Without the ability to
circulate chilled water and adequately cool the building, the facility
could not safely or comfortably reopen for patients, members, or staff.
Because it would take time to troubleshoot, repair, and then cool the
building, the team recommended closing the facility for the following
day rather than risk reopening before the environment was ready.
Why did Wellspring not reopen as soon as the power was back on June 29?
The goal was to reopen as soon as it was safe and appropriate to do so.
However, reopening a healthcare and wellness facility requires more than
restoring power. The building also needed functioning air handling and
cooling systems to support a safe and comfortable environment. We delayed
reopening because the chilled water pump issue prevented the building
from cooling properly.
What happened to patients with scheduled appointments?
Our team members notified patients, canceled appointments, and rescheduled
visits at alternate locations when possible.
Were Wellspring members notified?
Yes, we communicated to Wellspring members through email and also posted
on our website, Facebook page, the Wellspring entrance door.
Will members receive an adjustment or credit?
To make up for the time the facility was unavailable, we’re adjusting
memberships based on payment type:
- Monthly Autopay Members: Your July payment will be discounted. The price reduction is pro-rated for the 9 days the facility was closed. Does not apply to Senior Fitness Partner memberships.
- Paid-in-Full Members: You won't get a refund, but your membership expiration date will be extended to add back the time lost during the closure.
What did SPH teams do during the closure?
Many team members worked behind the scenes to reduce disruption. Rehabilitation,
Wellness, Patient Access, Facilities, Lodi Clinic, River Valley Clinic,
and other support teams helped cancel and reschedule appointments, communicate
with patients and members, reroute voicemail and fax activity, and prioritize
patient needs.
What is SPH doing to prevent this from happening again?
SPH is reviewing the event, including the facility impact, service disruption,
communication process, and patient/member experience. That review will
help identify lessons learned and opportunities to strengthen future response,
escalation, and communication processes.
Who should patients or members contact with questions?
Patients with appointment questions should call 608-643-7263. Wellspring
members who have questions about fitness center access, classes, or membership-related
concerns can call the fitness center desk at 608-643-7606 or email wellspring@saukprairiehealthcare.org.